•  Serenity Pamper Parties books therapists based on geographical location, qualifications and on a ‘first come first served basis’ we accept no responsibility for the freelance therapist not receiving any bookings. The therapist should ensure they have regular access to their email if they don’t want to miss out on any potential work.

• As of 1st October 2022 Serenity will pay travel expenses for therapists travelling to all bookings, the costs will be calculated using http://www.fuel-economy.co.uk/calc.html

•  The therapist will receive written confirmation from Serenity Pamper Parties of the booking assigned to them around a week prior the event is due to take place. Therapists may not receive any further contact from Serenity until the confirmation letter is sent over; they are expected to make sure they keep the space free in their diary/schedule. The confirmation will be sent to the therapist via email and is subject to change before the event takes place. In this confirmation letter, the therapist will also receive a prepared schedule of treatments for the event, details on how much they will be paid/how to invoice and sometimes the event host’s contact telephone number. Although telephone numbers are usually exchanged the day before the event. It’s the therapists’ duty to confirm receipt of the confirmation via email as soon as possible after receiving it.

• The therapist must provide Serenity Pamper Parties with at the very least 72 hours’ notice if they are unable to attend a booking for any reason, so that an alternative therapist can be booked in. Upon accepting a booking from Serenity Pamper Parties it’s the therapist’s responsibility to ensure that they are familiar with the location of the event. If in any doubt of the location, the therapist must contact event host or Serenity Pamper Parties for directions or further details.

• The therapist will provide services as an independent contractor and should not be considered in any way or at any time to be an employee of Serenity Pamper Parties. The therapist hereby indemnifies Serenity Pamper Parties in respect of any claims that may be made by the relevant authorities against Serenity Pamper Parties in respect of Income Tax or National Insurance or similar contributions relating to the services of the therapist hereunder.

• The therapist will maintain and produce evidence to Serenity Pamper Parties at her own expense adequate professional indemnity insurance cover in respect of her personal liability and all claims arising out of any failure to carry out any obligations and / or in respect of any negligence, damage or any other failure whatsoever in relation to any engagement undertaken under this agreement.

• Serenity Pamper Parties may share the therapists’ details with clients they are working for, including contact details.

• During an Event:

• On arrival at the event therapists must ensure they introduce themselves and check the treatment schedule with the host to make sure all guests have arrived and will be ready at their allocated time.
  The therapist must maintain a professional and friendly persona at all times, during the assignment and must not disclose any company information to the client.
• Therapists must only use professional products to carry out their treatments (i.e. those that can only be purchased through trade outlets or wholesalers) do not use ‘high street’ branded products for
  treatments. (If you require further information regarding where professional brands can be purchased please contact Serenity Pamper Parties
• Therapists must ensure that they have seen a completed ‘client consent form’ prior to commencement of each treatment. Therapists must respect and maintain client confidentiality during
  and after the event.
• Therapists must refrain from drinking alcohol or taking recreational drugs prior or during the booking.
• Arrive at the venue 15-30 minutes before the first appointment and keep (as far as is reasonably possible) to the scheduled treatment times. Changes to the schedule or payments cannot be changed without consent from Serenity Pamper Parties.
• Serenity will schedule in five minute paid breaks between each treatment for change over time and hand washing.
• All parking fees will be covered by the person hosting the event, however if the therapist will be using a car park they must check the location of the car park and how to get there. Also they must contact
  the host upon arrival if help is required to carry equipment.
• Therapists must treat guests at the pamper party with the same level as professionalism as they would their own clients.
• Therapists must provide all products and equipment to enable them to complete the treatments they are booked to provide.
• The therapist may promote their own services (individual treatments only and excluding group bookings or pamper parties) and will refrain from selling or promoting any third party product or service during the booking.
• The therapist will invoice Serenity Pamper Parties for the previously agreed payment following the completion of the booking. Our Payment terms are 7 days, although payment is usually issued the next working day if positive feedback has already been left by the client.

It is the responsibility of the therapist to acquaint themselves with these Terms and Conditions. These Terms and Conditions are subject to change by Serenity Pamper Parties at their discretion at any time. The therapist is bound by the current Terms and Conditions when accepting a booking for an assignment.